Pine Frame & Alder Medallion — Autumn Mushroom Duo

• You can return your item within 14 days of delivery.

• The product must be in its original condition, unused and undamaged.

• Once I receive the returned item, your refund will be issued within 5 business days.

Non‑returnable items

Because all pieces are handmade and often one‑of‑a‑kind, the following items cannot be returned:

• Custom orders

• Personalized items

• Workshop creations

Return shipping

• Return shipping costs are the responsibility of the buyer.

• Please use tracked shipping to ensure the item arrives safely.

• Damaged items

  If your item arrives damaged, please contact me within 48 hours with photos. I will offer a replacement (if available) or a full refund.

  Exchanges

  If you’d like to exchange your item for another piece, feel free to contact me — I’m always happy to help you find something that feels right.

• Warm note

  Every piece is handmade with care, and small variations are part of its charm. Thank you for supporting slow, warm, soulful creativity.

Every piece is packed with care to bring warmth safely to your home. Below you’ll find the details about shipping, delivery and packaging.

Processing Time

• Orders are prepared and shipped within 2–4 business days.

• Handmade or seasonal items may require a little extra time — thank you for your patience.

Shipping Locations

• I ship within the Netherlands and to most EU countries.

• If your country isn’t listed at checkout, feel free to contact me — I’m happy to help.

Shipping Methods & Rates

• All orders are shipped with PostNL or DHL, depending on the destination.

• Shipping costs are calculated at checkout based on your location and parcel size.

• Tracking is included for all parcels.

Delivery Time

• Netherlands: 1–3 business days

• EU countries: 3–10 business days   (Delivery times may vary during holidays or busy seasons.)

• Packaging

  • Every item is wrapped with care using eco‑friendly materials whenever possible.

  • Fragile pieces are packed securely to ensure safe arrival.

  Lost or Delayed Parcels

  • If your parcel is delayed, please contact me — I will help track it.

  • If a parcel is confirmed lost by the carrier, you will receive a replacement (if available) or a full refund.

  • Wrong Address

    • Please double‑check your shipping address at checkout.

    • If the parcel is returned due to an incorrect address, reshipping costs are the responsibility of the buyer.

    Customs & Duties (for EU‑outside orders)

    • Buyers are responsible for any customs fees or import taxes.

    • I always fill out customs forms correctly to avoid delays.

    Warm Note

    Thank you for supporting slow, warm, handmade creativity. Your order is prepared with care, and I hope it brings a little autumn magic into your home.

• Dust gently with a soft, dry cloth.

• Avoid abrasive cleaners or rough fabrics.

• Keep away from prolonged moisture and direct sunlight.

• If used as a standing decorative piece, place on a stable surface.

• If hung later, ensure the chain or hook is securely attached.

• The panel is wrapped in protective paper and cushioned with soft padding.

• Corners are reinforced to prevent damage during transit.